Platform Escrow & Dispute Policy

AssignMate.in operates a secure escrow system to establish peer transaction confidence and guarantee academic formatting quality before any money is paid out to student freelancers.

1. Platform Escrow Safeguard

All assignment client funds are transferred into a secure Platform Escrow wallet upon booking. These funds are locked securely and are not accessible by the Mate during task execution.

2. Handover Release OTP Rule

Funds held in escrow are released to the Mate ONLY when the client enters their unique 4-digit Delivery OTP (generated on task completion).

⚠️ IMPORTANT RULE: Do not share your 4-digit Delivery OTP with your assigned Mate until you have inspected the physical workbook, presentation deck, or technical code file and are fully satisfied. Sharing the OTP authorizes final transaction payout.

3. Dispute Resolution & Refunds

If the assigned Mate fails to deliver the task within the agreed deadline, or if the completed task deviates significantly from your submitted request specifications:

• The client has a strict 48-hour dispute window from the delivery timestamp or deadline expiration.
• To raise a dispute, contact support@assignmate.in with your Task ID and clear verification screenshots/details.
• Once a dispute is validated by our campus moderator team, a 100% platform escrow refund will be returned to the client's original payment source.

Cancellation & Refund Conditions

To maintain fairness for student freelancers who dedicate time to assignments, the following cancellation rules apply:

• Before Assignment: Requests in Pending Match status can be cancelled at any time for a 100% immediate refund of the deposited escrow.
• Underway Tasks: Once a task is matched with a Mate and status updates to In Progress, cancellation is disabled. If you have concerns, you may raise a dispute on your tracking page.
• Moderator Settlement: Disputes resolved in the client's favor result in a full refund. Approved refunds are routed to the original bank/UPI account via our payment processor within 5 to 7 operational business days.

4. Non-Refundable Scenarios

Refund requests raised after the 48-hour dispute window or after the client has voluntarily released the 4-digit Delivery OTP to the Mate will not be eligible for platform refunds.